:root {
  color-scheme: light;
  --bg: #f5f6f8;
  --surface: #ffffff;
  --surface-soft: #f0f4f7;
  --line: #d8dee6;
  --line-strong: #b9c3cf;
  --text: #17202a;
  --muted: #697586;
  --accent: #0f766e;
  --accent-dark: #115e59;
  --warn: #b45309;
  --danger: #b42318;
  --info: #1d4ed8;
  --radius: 8px;
  --shadow: 0 1px 2px rgba(15, 23, 42, 0.08);
  font-family:
    Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI",
    sans-serif;
}

* {
  box-sizing: border-box;
}

body {
  margin: 0;
  min-height: 100vh;
  background: var(--bg);
  color: var(--text);
  overflow-x: hidden;
}

body.auth-loading .app-shell,
body.auth-guest .app-shell {
  display: none;
}

button,
input,
select,
textarea {
  font: inherit;
}

button {
  cursor: pointer;
}

.app-shell {
  min-height: 100vh;
  display: grid;
  grid-template-columns: 300px minmax(0, 1fr);
}

.auth-view {
  min-height: 100vh;
  display: none;
  place-items: center;
  padding: 24px;
  background:
    radial-gradient(circle at top right, rgba(19, 168, 158, 0.12), transparent 28%),
    radial-gradient(circle at bottom left, rgba(29, 78, 216, 0.08), transparent 24%),
    var(--bg);
}

body.auth-loading .auth-view,
body.auth-guest .auth-view {
  display: grid;
}

.auth-card {
  width: min(460px, 100%);
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: 10px;
  box-shadow: 0 24px 60px rgba(15, 23, 42, 0.12);
  padding: 28px;
  display: grid;
  gap: 22px;
}

.auth-brand {
  display: flex;
  align-items: center;
  gap: 14px;
}

.auth-brand h1,
.auth-brand p {
  margin: 0;
}

.auth-brand h1 {
  font-size: 28px;
}

.auth-brand p {
  color: var(--muted);
  font-size: 14px;
  margin-top: 4px;
}

.auth-form {
  display: grid;
  gap: 14px;
}

.auth-error {
  margin: 0;
  color: var(--danger);
  font-size: 14px;
}

.sidebar {
  background: #16202b;
  color: #eef4f8;
  padding: 18px;
  display: flex;
  flex-direction: column;
  gap: 18px;
}

.brand {
  display: flex;
  align-items: center;
  gap: 12px;
}

.brand-mark {
  width: 42px;
  height: 42px;
  display: grid;
  place-items: center;
  border-radius: 8px;
  background: #13a89e;
  color: white;
  font-weight: 800;
}

.brand h1,
.brand p,
.topbar h2,
.topbar p,
.panel h2 {
  margin: 0;
}

.brand h1 {
  font-size: 18px;
}

.brand p,
.topbar p,
.muted {
  color: var(--muted);
  font-size: 13px;
}

.sidebar .brand p,
.sidebar .muted {
  color: #aab6c2;
}

.nav {
  display: grid;
  gap: 6px;
}

.nav-item {
  border: 1px solid rgba(255, 255, 255, 0.08);
  color: #dbe5ee;
  background: transparent;
  border-radius: 8px;
  text-align: left;
  padding: 10px 12px;
}

.nav-item.is-active {
  background: rgba(19, 168, 158, 0.16);
  border-color: rgba(19, 168, 158, 0.5);
  color: white;
}

.nav-item[data-view="audit"] {
  margin-top: 8px;
  border-style: dashed;
  color: #aab6c2;
}

.nav-item[data-view="audit"].is-active {
  color: white;
}

.main {
  min-width: 0;
  padding: 18px;
  display: grid;
  grid-template-rows: auto auto auto auto 1fr;
  gap: 14px;
  overflow-x: hidden;
}

.topbar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
}

.topbar h2 {
  font-size: 22px;
}

.topbar-actions {
  display: flex;
  align-items: center;
  gap: 8px;
}

.scope-switcher {
  display: flex;
  align-items: center;
  gap: 8px;
  border: 1px solid var(--line);
  border-radius: 8px;
  background: var(--surface);
  color: var(--muted);
  padding: 6px 8px 6px 10px;
  font-size: 13px;
  font-weight: 700;
  white-space: nowrap;
}

.scope-switcher select {
  min-width: 132px;
  border: 0;
  background: transparent;
  color: var(--text);
  font-weight: 700;
  outline: 0;
}

.panel {
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  box-shadow: var(--shadow);
}

.is-hidden {
  display: none !important;
}

.filters-panel {
  background: rgba(255, 255, 255, 0.06);
  border-color: rgba(255, 255, 255, 0.12);
  box-shadow: none;
  padding: 14px;
  display: grid;
  gap: 12px;
}

.filters-panel h2 {
  font-size: 14px;
  color: #ffffff;
}

.filters-panel.is-compact label:not(:first-of-type),
.filters-panel.is-compact .check-row {
  display: none;
}

.filters-panel.is-compact {
  gap: 10px;
}

.filters-panel.is-compact h2::after {
  content: " · быстрый режим";
  color: #aab6c2;
  font-weight: 500;
}

label {
  display: grid;
  gap: 6px;
  font-size: 13px;
  color: inherit;
}

select,
input,
textarea {
  width: 100%;
  border: 1px solid var(--line-strong);
  border-radius: 7px;
  padding: 9px 10px;
  background: #ffffff;
  color: var(--text);
  min-height: 38px;
}

textarea {
  resize: vertical;
}

.check-row {
  grid-template-columns: 18px 1fr;
  align-items: center;
  gap: 8px;
}

.check-row input {
  min-height: 0;
}

.primary-button,
.ghost-button,
.danger-button,
.success-button,
.icon-button {
  border-radius: 7px;
  min-height: 38px;
  padding: 8px 12px;
  border: 1px solid transparent;
}

.primary-button {
  background: var(--accent);
  color: white;
}

.primary-button:hover {
  background: var(--accent-dark);
}

.ghost-button,
.icon-button {
  background: var(--surface);
  border-color: var(--line);
  color: var(--text);
}

.danger-button {
  background: #fff4f2;
  border-color: #ffc9c2;
  color: var(--danger);
  font-weight: 700;
}

.success-button {
  background: #eaf8f1;
  border-color: #b7e4cf;
  color: #1d6f4d;
  font-weight: 700;
}

.icon-button {
  width: 36px;
  padding: 0;
  font-size: 20px;
}

button:disabled {
  opacity: 0.7;
  cursor: default;
}

.metrics-grid {
  display: grid;
  grid-template-columns: repeat(4, minmax(150px, 1fr));
  gap: 10px;
}

.metric {
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 12px;
  min-height: 76px;
}

.metric span {
  color: var(--muted);
  font-size: 12px;
}

.metric strong {
  display: block;
  margin-top: 8px;
  font-size: 24px;
  line-height: 1;
}

.workspace-grid {
  display: grid;
  grid-template-columns: minmax(360px, 0.9fr) minmax(420px, 1.1fr);
  gap: 14px;
  min-height: 0;
  height: clamp(520px, calc(100vh - 260px), 860px);
}

.search-row {
  display: grid;
  grid-template-columns: minmax(170px, 1.4fr) repeat(2, minmax(90px, 0.5fr)) repeat(2, minmax(105px, 0.65fr)) 82px 92px;
  gap: 10px;
  align-items: end;
  padding: 12px;
}

.search-panel.is-collapsed {
  padding-bottom: 0;
}

.search-panel-body {
  border-top: 1px solid var(--line);
}

.search-row > * {
  min-width: 0;
}

#clearSearchBtn {
  grid-column: 1 / -1;
  justify-self: start;
  width: 100px;
}

.search-results {
  border-top: 1px solid var(--line);
  max-height: 260px;
  overflow: auto;
}

.search-result {
  display: grid;
  gap: 4px;
  width: 100%;
  padding: 10px 14px;
  border: 0;
  border-bottom: 1px solid var(--line);
  background: transparent;
  text-align: left;
  color: inherit;
}

.search-result:hover {
  background: var(--surface-soft);
}

.search-result strong {
  font-size: 14px;
}

.search-snippet {
  color: #334155;
  font-size: 13px;
  line-height: 1.45;
}

.search-snippet mark {
  background: #fff2a8;
  border-radius: 3px;
  padding: 0 2px;
}

.search-result small,
.search-empty {
  color: var(--muted);
  font-size: 12px;
}

.search-empty {
  padding: 14px;
}

.entity-card-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 14px;
}

.entity-card,
.entity-card-empty {
  padding: 14px;
}

.entity-card-empty {
  color: var(--muted);
}

.entity-fields {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 8px;
}

.entity-list {
  margin: 12px 0 0;
  padding-left: 18px;
  color: #334155;
  font-size: 13px;
  line-height: 1.55;
}

.entity-list li {
  margin-bottom: 8px;
}

.entity-links {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  align-items: center;
}

.entity-card > .entity-links {
  margin-bottom: 12px;
}

.entity-link {
  min-height: 28px;
  border: 1px solid var(--line-strong);
  border-radius: 7px;
  background: #ffffff;
  color: var(--accent-dark);
  display: inline-flex;
  align-items: center;
  padding: 5px 9px;
  font-size: 12px;
  font-weight: 650;
  text-decoration: none;
}

.entity-link:hover {
  border-color: var(--accent);
  background: #edfafa;
}

.live-erp-block {
  margin-top: 12px;
  border-top: 1px solid var(--line);
  padding-top: 12px;
  display: grid;
  gap: 8px;
}

.live-erp-head {
  display: flex;
  align-items: baseline;
  justify-content: space-between;
  gap: 10px;
}

.live-erp-head strong {
  font-size: 13px;
}

.live-erp-head small,
.live-erp-list small {
  color: var(--muted);
}

.live-erp-list span {
  color: #475569;
}

.live-erp-list {
  margin: 0;
  padding-left: 18px;
  display: grid;
  gap: 6px;
  color: #334155;
  font-size: 13px;
  line-height: 1.45;
}

.live-erp-list li {
  display: grid;
  gap: 2px;
}

.erp-profile-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 8px;
}

.erp-profile-grid > div {
  border: 1px solid var(--line);
  border-radius: 7px;
  background: #f8fafc;
  padding: 8px;
  display: grid;
  gap: 3px;
}

.erp-profile-grid strong {
  font-size: 12px;
  color: #334155;
}

.erp-profile-grid small {
  color: var(--muted);
  line-height: 1.35;
}

.relationship-block {
  gap: 10px;
}

.relationship-metrics {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 8px;
}

.relationship-metrics span {
  min-width: 0;
  border: 1px solid var(--line);
  border-radius: 7px;
  padding: 7px 8px;
  background: #f8fafc;
  display: grid;
  gap: 2px;
}

.relationship-metrics strong {
  font-size: 15px;
}

.relationship-metrics small,
.relationship-action {
  color: var(--muted);
}

.relationship-action {
  margin: 0;
  font-size: 13px;
  line-height: 1.45;
}

.relationship-subtitle {
  font-size: 12px;
  color: #334155;
}

.relationship-playbooks li {
  border-left: 2px solid var(--accent);
  padding-left: 8px;
}

.inline-row-button {
  width: 100%;
  border: 0;
  background: transparent;
  color: inherit;
  padding: 0;
  text-align: left;
  display: grid;
  gap: 2px;
  cursor: pointer;
}

.inline-row-button:hover strong {
  color: var(--accent-dark);
}

.timeline-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 14px;
  min-height: 280px;
}

.customer360-view,
.order360-view {
  display: grid;
  gap: 14px;
}

.customer360-search-row {
  display: grid;
  grid-template-columns: minmax(220px, 1fr) auto;
  gap: 10px;
  align-items: end;
  padding: 12px;
}

.customer360-grid {
  display: grid;
  grid-template-columns: minmax(360px, 0.9fr) minmax(420px, 1.1fr);
  gap: 14px;
  align-items: start;
}

.overview-view {
  display: grid;
  gap: 14px;
}

.overview-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(230px, 1fr));
  gap: 14px;
}

.workspace-context-panel {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
  padding: 14px 16px;
  border-color: #9fd4cf;
  background: #f2fbfa;
}

.workspace-context-main {
  display: grid;
  gap: 5px;
  min-width: 0;
}

.workspace-context-main > span,
.workspace-context-side > span {
  color: var(--muted);
  font-size: 12px;
  font-weight: 700;
  text-transform: uppercase;
}

.workspace-context-main > strong {
  font-size: 20px;
}

.workspace-context-main > small {
  color: var(--muted);
  font-size: 14px;
}

.workspace-context-tags {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
}

.workspace-context-tags em {
  border: 1px solid var(--line);
  border-radius: 999px;
  background: #ffffff;
  color: var(--ink);
  font-size: 12px;
  font-style: normal;
  font-weight: 700;
  padding: 5px 8px;
}

.workspace-context-side {
  display: grid;
  grid-template-columns: auto auto;
  gap: 3px 10px;
  align-items: center;
  justify-items: end;
  white-space: nowrap;
}

.workspace-context-side > strong {
  font-size: 24px;
}

.workspace-context-side > button {
  grid-column: 1 / -1;
}

.quick-look-panel {
  padding-bottom: 12px;
}

.quick-look-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(190px, 1fr));
  gap: 10px;
  padding: 0 12px;
}

.quick-look-card {
  min-height: 74px;
  border: 1px solid var(--line);
  border-radius: 8px;
  background: #fbfcfd;
  color: inherit;
  padding: 12px;
  text-align: left;
  display: flex;
  justify-content: space-between;
  gap: 12px;
  cursor: pointer;
}

.quick-look-card:hover {
  border-color: var(--accent);
  background: #edfafa;
}

.quick-look-card span {
  display: grid;
  gap: 5px;
  min-width: 0;
}

.quick-look-card strong {
  font-size: 14px;
}

.quick-look-card small {
  color: var(--muted);
  font-size: 12px;
  line-height: 1.3;
}

.quick-look-card b {
  font-size: 24px;
  line-height: 1;
  white-space: nowrap;
}

.quick-look-card-danger {
  border-color: #f3b7b7;
  background: #fff7f7;
}

.quick-look-card-warning {
  border-color: #f0d28a;
  background: #fffaf0;
}

.preset-queues-panel {
  padding-bottom: 12px;
}

.workspace-review-grid {
  display: grid;
  grid-template-columns: repeat(4, minmax(180px, 1fr));
  gap: 8px;
  padding: 0 12px 12px;
}

.workspace-review-tab {
  min-height: 72px;
  border: 1px solid var(--line);
  border-radius: 8px;
  background: #fbfcfd;
  color: var(--text);
  padding: 12px;
  text-align: left;
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 10px;
  align-items: start;
}

.workspace-review-tab:hover {
  border-color: var(--accent);
  background: #edfafa;
}

.workspace-review-tab.is-active {
  border-color: var(--accent);
  background: #edfafa;
  box-shadow: inset 0 0 0 1px rgba(49, 130, 122, 0.25);
}

.workspace-review-tab span {
  min-width: 0;
  display: grid;
  gap: 4px;
}

.workspace-review-tab strong {
  font-size: 15px;
}

.workspace-review-tab small {
  color: var(--muted);
  font-size: 12px;
  line-height: 1.35;
}

.workspace-review-tab b {
  font-size: 26px;
  line-height: 1;
  white-space: nowrap;
}

.workspace-review-context {
  margin: 0 12px 12px;
  border: 1px solid #d9ece9;
  border-radius: 10px;
  background: #f5fbfa;
  padding: 12px 14px;
  display: flex;
  gap: 16px;
  justify-content: space-between;
  align-items: center;
}

.workspace-review-context-main {
  display: grid;
  gap: 4px;
  min-width: 0;
}

.workspace-review-context-main strong {
  font-size: 16px;
}

.workspace-review-context-main small {
  color: var(--muted);
}

.workspace-review-context-side {
  display: grid;
  gap: 4px;
  justify-items: end;
  text-align: right;
  white-space: nowrap;
}

.workspace-review-context-side strong {
  font-size: 22px;
  line-height: 1;
}

.workspace-review-context-side span {
  color: var(--muted);
  font-size: 12px;
}

.preset-queues-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(190px, 1fr));
  gap: 8px;
  padding: 0 12px;
}

.preset-queue {
  min-height: 42px;
  border: 1px solid var(--line);
  border-radius: 8px;
  background: #fbfcfd;
  color: var(--text);
  padding: 9px 10px;
  text-align: left;
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  align-items: center;
  gap: 10px;
  font-weight: 700;
}

.preset-queue span {
  min-width: 0;
  overflow-wrap: anywhere;
}

.preset-queue strong {
  font-size: 24px;
  line-height: 1;
  white-space: nowrap;
}

.preset-queue:hover {
  border-color: var(--accent);
  background: #edfafa;
}

.preset-queue.is-active {
  border-color: var(--accent);
  background: #edfafa;
  box-shadow: inset 0 0 0 1px rgba(49, 130, 122, 0.25);
}

.overview-bottom-grid {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 14px;
}

.coverage-funnel,
.queue-summary,
.overview-list {
  display: grid;
  gap: 10px;
  padding: 12px;
}

.coverage-row {
  display: grid;
  gap: 6px;
}

.coverage-head,
.queue-summary-row {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  font-size: 13px;
}

.coverage-head span,
.overview-empty {
  color: var(--muted);
  font-size: 12px;
}

.queue-summary-row {
  min-height: 42px;
  border: 1px solid var(--line);
  border-radius: 8px;
  background: #fbfcfd;
  padding: 9px 10px;
}

button.queue-summary-row,
.reason-row {
  width: 100%;
  color: inherit;
  cursor: pointer;
  text-align: left;
}

button.queue-summary-row:hover,
.reason-row:hover {
  border-color: var(--accent);
  background: #edfafa;
}

.queue-summary-row span {
  color: var(--muted);
  display: grid;
  gap: 2px;
}

.queue-summary-row strong {
  font-size: 19px;
}

.queue-summary-row small {
  color: var(--muted);
  font-size: 11px;
}

.semantic-gap-row {
  border-color: #f0d28a;
  background: #fffaf0;
}

.semantic-gap-row strong {
  color: var(--warn);
}

.reason-stack {
  display: grid;
  gap: 6px;
  border-top: 1px solid var(--line);
  padding-top: 8px;
}

.reason-row {
  border: 0;
  border-radius: 6px;
  background: transparent;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  padding: 6px 8px;
}

.reason-row span {
  color: var(--muted);
  font-size: 12px;
  overflow-wrap: anywhere;
}

.overview-row {
  width: 100%;
  min-height: 48px;
  border: 1px solid var(--line);
  border-radius: 8px;
  background: #fbfcfd;
  color: inherit;
  padding: 10px;
  text-align: left;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
}

.overview-row:hover {
  border-color: var(--accent);
  background: #edfafa;
}

.overview-row span {
  display: grid;
  gap: 3px;
  min-width: 0;
}

.overview-row small,
.overview-row p,
.open-hint {
  color: var(--muted);
  font-size: 12px;
}

.open-hint {
  color: var(--accent);
  font-style: normal;
  font-weight: 700;
}

.overview-row p {
  margin: 0;
  line-height: 1.35;
  overflow-wrap: anywhere;
}

.overview-risk-row {
  align-items: start;
  display: grid;
  grid-template-columns: minmax(150px, 0.7fr) minmax(0, 1.3fr);
}

.followups-view {
  display: grid;
  gap: 14px;
}

.audit-view {
  display: grid;
  gap: 14px;
}

.insights-view {
  display: grid;
  gap: 14px;
}

.service-cases-view,
.order-exceptions-view,
.problems-view {
  display: grid;
  gap: 14px;
}

.problems-command {
  padding: 14px;
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 14px;
  align-items: center;
}

.problems-command-copy {
  display: grid;
  gap: 6px;
}

.problems-command p {
  margin: 0;
}

.problems-command-eyebrow {
  font-size: 12px;
  font-weight: 700;
  letter-spacing: 0.02em;
  text-transform: uppercase;
  color: var(--muted);
}

.problems-command p {
  color: var(--muted);
  line-height: 1.4;
  max-width: 760px;
}

.problems-command-actions {
  display: flex;
  flex-wrap: wrap;
  justify-content: flex-end;
  gap: 8px;
}

.incident-inbox-panel {
  display: grid;
  gap: 12px;
}

.incident-queue-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(170px, 1fr));
  gap: 10px;
}

.incident-queue-grid .queue-card {
  min-height: 72px;
  align-items: flex-start;
}

.incident-queue-grid .queue-card small {
  display: block;
  margin-top: 4px;
}

.incident-filter-bar {
  display: flex;
  flex-wrap: wrap;
  justify-content: space-between;
  gap: 10px;
  align-items: center;
  padding-top: 4px;
  border-top: 1px solid var(--line);
}

#problemChipBar.is-hidden,
#incidentOwnerTabs.is-hidden,
#incidentViewModeTabs.is-hidden {
  display: none;
}

.problem-chip {
  min-height: 34px;
  border: 1px solid var(--line);
  border-radius: 7px;
  background: #fbfcfd;
  color: var(--text);
  padding: 7px 10px;
}

.problem-chip.is-active {
  border-color: var(--accent);
  background: #edfafa;
  color: var(--accent-dark);
  font-weight: 700;
}

.problem-workspace {
  display: grid;
  grid-template-columns: minmax(320px, 0.8fr) minmax(0, 1.2fr);
  gap: 14px;
  align-items: start;
  min-width: 0;
}

.problem-detail,
.problem-brief,
.case-context-block,
.problem-linked-card {
  min-width: 0;
  overflow: hidden;
}

.problem-list {
  display: grid;
  gap: 10px;
  padding: 12px;
  overflow: visible;
}

.problem-list.is-board {
  display: grid;
  grid-template-columns: repeat(4, minmax(240px, 1fr));
  gap: 12px;
  align-items: start;
  overflow: auto;
}

.incident-board-column {
  min-width: 0;
  border: 1px solid var(--line);
  border-radius: 10px;
  background: #f8fafc;
  padding: 10px;
  display: grid;
  gap: 10px;
}

.incident-board-column-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
}

.incident-board-column-header strong {
  font-size: 13px;
}

.incident-board-column-header span {
  color: var(--muted);
  font-size: 12px;
  font-weight: 700;
}

.incident-board-column-body {
  display: grid;
  gap: 10px;
  min-height: 40px;
}

.incident-board-empty {
  border: 1px dashed var(--line);
  border-radius: 8px;
  background: #fff;
  padding: 10px;
  color: var(--muted);
  font-size: 12px;
}

.problem-card {
  width: 100%;
  border: 1px solid var(--line);
  border-radius: 8px;
  background: #fbfcfd;
  color: inherit;
  padding: 12px;
  text-align: left;
  display: grid;
  gap: 7px;
  min-width: 0;
}

.problem-card-head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 10px;
}

.problem-card-copy {
  display: grid;
  gap: 4px;
  min-width: 0;
}

.problem-card:hover,
.problem-card.is-selected {
  border-color: var(--accent);
  background: #edfafa;
}

.problem-card.is-selected {
  box-shadow: 0 0 0 2px rgba(19, 168, 158, 0.14);
}

.problem-card strong,
.problem-card p,
.problem-card em {
  overflow-wrap: anywhere;
}

.problem-card strong {
  line-height: 1.35;
}

.problem-card small {
  color: var(--muted);
  font-size: 12px;
}

.problem-card-context,
.problem-card-summary {
  display: -webkit-box;
  -webkit-box-orient: vertical;
  overflow: hidden;
}

.problem-card-context {
  -webkit-line-clamp: 1;
}

.problem-card-summary {
  margin: 0;
  line-height: 1.4;
  color: var(--muted);
  font-size: 12px;
  -webkit-line-clamp: 2;
}

.problem-card em {
  color: var(--accent-dark);
  font-size: 12px;
  font-style: normal;
  font-weight: 700;
  display: -webkit-box;
  -webkit-box-orient: vertical;
  -webkit-line-clamp: 2;
  overflow: hidden;
}

.problem-card b {
  min-width: 34px;
  height: 28px;
  border-radius: 8px;
  background: #ffe7e5;
  color: var(--danger);
  display: grid;
  place-items: center;
  font-size: 13px;
  flex: 0 0 auto;
}

.problem-card-detection {
  padding: 10px 12px;
  gap: 6px;
}

.problem-card-detection .problem-card-head {
  align-items: center;
}

.problem-card-detection .problem-card-copy {
  gap: 3px;
}

.problem-card-detection strong {
  font-size: 15px;
  line-height: 1.3;
}

.problem-card-detection .problem-card-context {
  font-size: 11px;
}

.problem-card-detection .problem-card-summary {
  font-size: 13px;
  line-height: 1.35;
  -webkit-line-clamp: 2;
  color: #516173;
}

.problem-card-detection .problem-card-meta {
  gap: 4px;
}

.problem-card-detection b {
  min-width: 0;
  height: auto;
  padding: 4px 9px;
  border-radius: 999px;
  font-size: 12px;
  line-height: 1;
}

.problem-card-meta {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
}

.problem-card-meta .tag {
  font-size: 11px;
}

.problem-card-next {
  display: grid;
  gap: 4px;
  padding-top: 2px;
  border-top: 1px solid rgba(148, 163, 184, 0.18);
}

.problem-card-next small {
  color: var(--muted);
}

.problem-card-compact {
  padding: 10px;
  gap: 6px;
}

.problem-card-compact strong {
  font-size: 14px;
  line-height: 1.3;
}

.problem-card-compact .problem-card-context {
  font-size: 11px;
}

.problem-card-compact .problem-card-meta .tag {
  font-size: 10px;
}

.problem-card-compact .problem-card-summary {
  display: none;
}

.problem-card-compact .problem-card-next em {
  font-size: 11px;
}

.problem-detail-panel {
  position: sticky;
  top: 14px;
  align-self: start;
  max-height: calc(100vh - 32px);
  display: grid;
  grid-template-rows: auto minmax(0, 1fr);
  overflow: hidden;
}

.problem-detail,
.problem-detail-empty {
  padding: 14px;
  min-height: 0;
  overflow: auto;
  overscroll-behavior: contain;
  scrollbar-gutter: stable;
}

.problem-detail {
  display: grid;
  gap: 12px;
}

.problem-brief {
  border: 1px solid var(--line);
  border-radius: 8px;
  background: #fbfcfd;
  padding: 12px;
  display: grid;
  gap: 12px;
}

.problem-brief-head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 12px;
}

.problem-brief-head h3 {
  margin: 0 0 4px;
  font-size: 17px;
  overflow-wrap: anywhere;
}

.problem-brief-head > strong {
  min-width: 52px;
  min-height: 52px;
  border-radius: 8px;
  background: #ffe7e5;
  color: var(--danger);
  display: grid;
  place-items: center;
  font-size: 20px;
  flex: 0 0 auto;
}

.problem-brief-context {
  color: var(--muted);
  display: block;
}

.problem-brief-stack {
  display: grid;
  grid-template-columns: minmax(0, 1.15fr) minmax(0, 0.85fr);
  gap: 8px;
}

.problem-brief-stack-simple {
  grid-template-columns: 1fr;
}

.problem-brief-stack-simple .problem-brief-block {
  background: #ffffff;
}

.problem-brief-block {
  border: 1px solid var(--line);
  border-radius: 8px;
  background: #f8fafc;
  padding: 10px;
  display: grid;
  gap: 5px;
  min-width: 0;
}

.problem-brief-block.is-primary {
  background: #f8fafc;
}

.problem-brief-block.is-accent {
  background: #edfafa;
  border-color: #b9e5df;
}

.problem-brief-block span,
.problem-brief-block small {
  color: var(--muted);
}

.problem-brief-block span {
  font-size: 12px;
}

.problem-brief-block strong {
  font-size: 14px;
  line-height: 1.4;
  overflow-wrap: anywhere;
}

.problem-brief-facts {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 8px;
}

.problem-fact-pill {
  border: 1px solid var(--line);
  border-radius: 8px;
  background: #fff;
  padding: 9px 10px;
  display: grid;
  gap: 4px;
  min-width: 0;
}

.problem-fact-pill span {
  color: var(--muted);
  font-size: 12px;
}

.problem-fact-pill strong {
  font-size: 13px;
  line-height: 1.35;
  overflow-wrap: anywhere;
}

.problem-detail-empty {
  color: var(--muted);
}

.problem-tabs {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  border-bottom: 1px solid var(--line);
  padding-bottom: 8px;
}

.problem-tabs button {
  border: 1px solid var(--line);
  border-radius: 7px;
  background: #fbfcfd;
  padding: 6px 9px;
  color: #334155;
  font-size: 12px;
  font-weight: 700;
}

.problem-tabs button.is-active {
  border-color: var(--accent);
  background: #edfafa;
  color: var(--accent-dark);
}

.problem-tab-panel {
  display: grid;
  gap: 12px;
}

.problem-linked-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
}

.problem-linked-card {
  border: 1px solid var(--line);
  border-radius: 8px;
  background: #fbfcfd;
  padding: 12px;
  display: grid;
  gap: 6px;
  min-width: 0;
}

.problem-linked-card span,
.problem-linked-card small {
  color: var(--muted);
}

.problem-linked-card strong {
  font-size: 15px;
  line-height: 1.4;
  overflow-wrap: anywhere;
}

.problem-linked-card .ghost-button {
  justify-self: start;
  white-space: normal;
  text-align: left;
}

.problem-checklist span {
  display: grid;
  gap: 3px;
}

.problem-checklist small {
  color: inherit;
  opacity: 0.8;
  font-weight: 500;
}

.service-case-workspace,
.order-exception-workspace {
  display: grid;
  grid-template-columns: minmax(360px, 0.9fr) minmax(420px, 1.1fr);
  gap: 14px;
  align-items: start;
}

.service-filter-grid {
  display: grid;
  grid-template-columns: minmax(180px, 260px) minmax(160px, 220px) 130px;
  gap: 10px;
  align-items: end;
  padding: 12px;
}

.service-list {
  display: grid;
  gap: 10px;
  padding: 12px;
}

.service-item,
.service-empty {
  border: 1px solid var(--line);
  border-radius: 8px;
  background: #fbfcfd;
  padding: 12px;
}

.service-item {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 12px;
}

.compact-service-list {
  max-height: calc(100vh - 280px);
  overflow: auto;
}

.compact-service-item {
  grid-template-columns: minmax(0, 1fr) 112px;
  align-items: start;
}

.compact-service-item .service-actions {
  min-width: 0;
}

.compact-service-item .service-actions .primary-button {
  width: 100%;
}

.service-item:hover {
  border-color: var(--accent);
  background: #edfafa;
}

.service-item.is-selected {
  border-color: var(--accent);
  box-shadow: 0 0 0 2px rgba(19, 168, 158, 0.14);
  background: #edfafa;
}

.service-main {
  display: grid;
  gap: 7px;
  min-width: 0;
}

.service-title-row {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  align-items: center;
}

.service-title-row strong,
.service-main p {
  overflow-wrap: anywhere;
}

.service-main p {
  margin: 0;
  color: var(--text);
  line-height: 1.4;
}

.service-main small,
.service-empty {
  color: var(--muted);
}

.service-actions {
  display: flex;
  flex-wrap: wrap;
  align-content: start;
  justify-content: flex-end;
  gap: 8px;
}

.insight-metrics {
  padding: 12px;
}

.service-case-detail-panel {
  position: sticky;
  top: 14px;
}

.service-case-detail,
.service-case-detail-empty {
  padding: 14px;
}

.service-case-detail {
  display: grid;
  gap: 12px;
}

.service-case-detail-empty {
  color: var(--muted);
}

.case-hero {
  border: 1px solid var(--line);
  border-radius: 8px;
  background: #fbfcfd;
  padding: 12px;
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 14px;
  align-items: start;
}

.service-case-detail > .case-hero {
  position: sticky;
  top: 0;
  z-index: 2;
  box-shadow: var(--shadow);
}

.case-hero h3 {
  margin: 0 0 6px;
  font-size: 17px;
  overflow-wrap: anywhere;
}

.case-hero p {
  margin: 0;
  color: var(--muted);
  line-height: 1.45;
  overflow-wrap: anywhere;
}

.case-hero > strong {
  min-width: 52px;
  min-height: 52px;
  border-radius: 8px;
  background: #ffe7e5;
  color: var(--danger);
  display: grid;
  place-items: center;
  font-size: 20px;
}

.case-hero-tags {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  margin-top: 8px;
}

.case-detail-grid {
  grid-template-columns: repeat(4, minmax(0, 1fr));
  margin-bottom: 0;
}

.case-action-summary {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 8px;
}

.case-action-summary > div {
  border: 1px solid var(--line);
  border-radius: 8px;
  background: #f8fafc;
  padding: 10px;
  display: grid;
  gap: 4px;
  min-width: 0;
}

.case-action-summary > div:first-child {
  grid-column: span 3;
  border-color: #b9e9d3;
  background: #edfbf5;
}

.case-action-summary span {
  color: var(--muted);
  font-size: 12px;
}

.case-action-summary strong {
  font-size: 14px;
  line-height: 1.35;
  overflow-wrap: anywhere;
}

.case-checklist {
  display: grid;
  grid-template-columns: repeat(5, minmax(120px, 1fr));
  gap: 8px;
}

.case-check {
  border: 1px solid var(--line);
  border-radius: 8px;
  background: #fbfcfd;
  padding: 9px;
  display: grid;
  grid-template-columns: 28px minmax(0, 1fr);
  gap: 8px;
  min-height: 70px;
}

.case-check > strong {
  width: 26px;
  height: 26px;
  border-radius: 999px;
  display: grid;
  place-items: center;
  font-size: 12px;
}

.case-check.is-ok > strong {
  background: #dff6ee;
  color: #16835e;
}

.case-check.is-risk > strong {
  background: #fff4df;
  color: var(--warn);
}

.case-check span {
  display: grid;
  gap: 3px;
  font-size: 13px;
  font-weight: 650;
  overflow-wrap: anywhere;
}

.case-check small {
  color: var(--muted);
  font-weight: 400;
}

.case-workflow {
  border: 1px solid var(--line);
  border-radius: 8px;
  background: #fbfcfd;
  padding: 12px;
  display: grid;
  gap: 10px;
}

.case-workflow-head {
  display: flex;
  align-items: baseline;
  justify-content: space-between;
  gap: 10px;
}

.case-workflow-head h3 {
  margin: 0;
  font-size: 14px;
}

.case-workflow-head small {
  color: var(--muted);
}

.case-workflow-grid {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 10px;
}

.case-workflow-wide {
  grid-column: span 2;
}

.order-exception-workflow {
  display: grid;
  grid-template-columns: repeat(4, minmax(130px, 1fr));
  gap: 8px;
  margin-top: 10px;
  padding-top: 10px;
  border-top: 1px solid var(--line);
}

.order-exception-hero > strong {
  background: #fff4df;
  color: var(--warn);
}

.recovery-checklist {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 8px;
}

.recovery-checklist span {
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 9px 10px;
  font-size: 13px;
  font-weight: 700;
  background: #fbfcfd;
}

.recovery-checklist .is-ok {
  border-color: #b9e9d3;
  background: #edfbf5;
  color: #16835e;
}

.recovery-checklist .is-risk {
  border-color: #f0d28a;
  background: #fffaf0;
  color: var(--warn);
}

.order-exception-workflow label {
  display: grid;
  gap: 4px;
  min-width: 0;
  font-size: 12px;
  color: var(--muted);
}

.order-exception-wide,
.order-exception-save-status {
  grid-column: span 2;
}

.case-context-grid,
.case-timeline-grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 10px;
}

.case-timeline-grid {
  grid-template-columns: repeat(2, minmax(0, 1fr));
}

.case-context-block {
  border: 1px solid var(--line);
  border-radius: 8px;
  background: #fbfcfd;
  padding: 12px;
  display: grid;
  gap: 10px;
  min-width: 0;
}

.case-context-block h3 {
  margin: 0;
  font-size: 14px;
}

.case-context-fields {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 8px;
}

.case-followup-list,
.case-mini-timeline {
  display: grid;
  gap: 8px;
}

.case-bullet-list {
  display: grid;
  gap: 8px;
}

.case-bullet-item {
  border: 1px solid var(--line);
  border-radius: 8px;
  background: #fff;
  padding: 9px 10px;
  font-size: 13px;
  line-height: 1.45;
  overflow-wrap: anywhere;
}

.case-bullet-item.is-risk {
  background: #fffaf0;
  border-color: #f0d28a;
}

.case-followup-row {
  border-bottom: 1px solid var(--line);
  padding-bottom: 8px;
  display: grid;
  gap: 3px;
}

.case-followup-row:last-child {
  border-bottom: 0;
  padding-bottom: 0;
}

.case-followup-row strong {
  overflow-wrap: anywhere;
}

.case-followup-row small {
  color: var(--muted);
}

.insight-grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 14px;
}

.insight-bottom-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 14px;
}

.insight-bars,
.insight-list {
  display: grid;
  gap: 10px;
  padding: 12px;
}

.insight-bar-row {
  display: grid;
  gap: 6px;
}

.insight-bar-head {
  display: flex;
  justify-content: space-between;
  gap: 10px;
  font-size: 13px;
}

.insight-bar-head strong {
  overflow-wrap: anywhere;
}

.insight-bar-row small,
.insight-empty {
  color: var(--muted);
  font-size: 12px;
}

.insight-bar-track {
  height: 8px;
  border-radius: 999px;
  background: #e8edf3;
  overflow: hidden;
}

.insight-bar-track span {
  display: block;
  height: 100%;
  min-width: 4px;
  border-radius: inherit;
  background: var(--accent);
}

.insight-list-row {
  width: 100%;
  border: 1px solid var(--line);
  border-radius: 8px;
  background: #fbfcfd;
  color: inherit;
  padding: 10px;
  text-align: left;
  display: grid;
  grid-template-columns: minmax(160px, 0.7fr) minmax(0, 1.3fr);
  gap: 10px;
}

.insight-list-row:hover {
  border-color: var(--accent);
  background: #edfafa;
}

.insight-list-row span {
  display: grid;
  gap: 3px;
  overflow-wrap: anywhere;
}

.insight-list-row small {
  color: var(--muted);
}

.followup-filter-grid {
  display: grid;
  grid-template-columns: 150px 170px repeat(3, minmax(130px, 1fr)) 130px;
  gap: 10px;
  align-items: end;
  padding: 12px;
}

.owner-tabs {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  padding: 12px 12px 0;
}

.owner-tabs-inline {
  padding: 0;
}

.owner-tab {
  min-height: 34px;
  border: 1px solid var(--line);
  border-radius: 7px;
  background: #fbfcfd;
  color: var(--text);
  padding: 7px 11px;
}

.owner-tab.is-active {
  border-color: var(--accent);
  background: #edfafa;
  color: var(--accent-dark);
}

.audit-filter-grid {
  display: grid;
  grid-template-columns: 120px repeat(4, minmax(130px, 1fr)) 130px;
  gap: 10px;
  align-items: end;
  padding: 12px;
}

.panel-header {
  min-height: 52px;
  padding: 13px 14px;
  border-bottom: 1px solid var(--line);
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
}

.panel-header h2 {
  font-size: 16px;
}

.panel-actions {
  display: flex;
  align-items: center;
  gap: 8px;
}

.role-badge {
  border: 1px solid var(--line);
  border-radius: 999px;
  background: #f8fafc;
  color: #475569;
  padding: 5px 8px;
  font-size: 12px;
  white-space: nowrap;
}

.compact-toggle {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  color: var(--muted);
  font-size: 12px;
  white-space: nowrap;
}

.queue-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(150px, max-content));
  gap: 8px;
  padding: 10px 12px;
}

.queue-card,
.queue-empty {
  min-height: 44px;
  border: 1px solid var(--line);
  border-radius: 8px;
  background: #fbfcfd;
  color: inherit;
  padding: 8px 10px;
  text-align: left;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
}

.queue-card:hover,
.queue-card.is-active {
  border-color: var(--accent);
  background: #edfafa;
}

.queue-card.warn {
  border-top: 3px solid var(--warn);
}

.queue-card.danger {
  border-top: 3px solid var(--danger);
}

.queue-card span {
  font-size: 12px;
  font-weight: 650;
}

.queue-card strong {
  font-size: 18px;
  line-height: 1;
}

.queue-card small,
.queue-empty {
  color: var(--muted);
  font-size: 12px;
}

.queue-card small {
  display: none;
}

.call-list {
  min-height: 0;
  height: 100%;
  overflow: auto;
  padding-bottom: 12px;
  scrollbar-gutter: stable;
}

.call-list-panel,
.detail-panel {
  min-height: 0;
  display: grid;
  grid-template-rows: auto minmax(0, 1fr);
}

body.workspace-focus-mode #metricsGrid,
body.workspace-focus-mode #workspaceReviewPanel,
body.workspace-focus-mode #presetQueuesPanel,
body.workspace-focus-mode #searchPanel {
  display: none !important;
}

body.workspace-focus-mode #workspaceGrid {
  grid-template-columns: 1fr;
}

body.workspace-focus-mode #workspaceGrid .call-list-panel {
  display: none;
}

body.workspace-focus-mode .detail-panel {
  min-height: 68vh;
}

.call-row {
  display: grid;
  grid-template-columns: 92px 1fr auto;
  gap: 10px;
  padding: 11px 14px;
  border-bottom: 1px solid var(--line);
  text-align: left;
  background: transparent;
  width: 100%;
  color: inherit;
}

.call-row:hover,
.call-row.is-selected {
  background: var(--surface-soft);
}

.call-row strong {
  font-size: 14px;
}

.call-row small,
.timeline-item small {
  color: var(--muted);
}

.detail-panel {
  min-width: 0;
}

.detail-body,
.detail-empty {
  padding: 14px;
  min-height: 0;
  overflow: auto;
  scrollbar-gutter: stable;
}

.detail-empty {
  color: var(--muted);
}

.call-hero-card {
  border: 1px solid var(--line);
  border-radius: 8px;
  background: #fbfcfd;
  padding: 14px;
  margin-bottom: 12px;
  display: grid;
  grid-template-columns: minmax(0, 1.25fr) minmax(320px, 0.75fr);
  gap: 14px;
}

.call-hero-main {
  display: grid;
  align-content: start;
  gap: 10px;
  min-width: 0;
}

.call-hero-title-row {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
}

.call-hero-title-row h3 {
  margin: 0;
  font-size: 20px;
  line-height: 1.2;
}

.call-hero-tags {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
}

.call-hero-card p {
  margin: 0;
  font-size: 15px;
  line-height: 1.5;
  overflow-wrap: anywhere;
}

.call-hero-side {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 8px;
}

.call-hero-side .field {
  min-height: 56px;
}

.next-action {
  border-left: 3px solid var(--accent);
  background: #edfafa;
  padding: 9px 10px;
  display: grid;
  gap: 3px;
}

.next-action strong {
  font-size: 12px;
  color: var(--accent);
}

.detail-grid {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 8px;
  margin-bottom: 12px;
}

.field {
  border: 1px solid var(--line);
  border-radius: 7px;
  padding: 9px;
  min-height: 62px;
  background: #fbfcfd;
}

.field span {
  display: block;
  color: var(--muted);
  font-size: 12px;
}

.field strong {
  display: block;
  margin-top: 5px;
  font-size: 14px;
  overflow-wrap: anywhere;
}

.pill,
.tag {
  display: inline-flex;
  align-items: center;
  min-height: 24px;
  border-radius: 999px;
  padding: 3px 8px;
  font-size: 12px;
  background: #e7eef5;
  color: #233142;
}

.tag.warn {
  background: #fff4df;
  color: var(--warn);
}

.tag.danger {
  background: #ffe7e5;
  color: var(--danger);
}

.tag.success {
  background: #eaf8f1;
  color: #1d6f4d;
}

.tag.info {
  background: #e8f0ff;
  color: var(--info);
}

.summary-box {
  border: 1px solid var(--line);
  background: #fbfcfd;
  border-radius: 7px;
  padding: 12px;
  line-height: 1.45;
  margin-bottom: 12px;
}

.call-chain-card {
  border: 1px solid var(--line);
  border-radius: 7px;
  padding: 12px;
  margin-bottom: 12px;
  background: #fbfcfd;
  display: grid;
  gap: 12px;
}

.call-chain-head {
  display: flex;
  align-items: baseline;
  justify-content: space-between;
  gap: 10px;
}

.call-chain-head small,
.call-chain-group > small,
.call-chain-step small {
  color: var(--muted);
}

.call-chain-group {
  display: grid;
  gap: 8px;
}

.call-chain-step {
  width: 100%;
  border: 1px solid var(--line);
  border-radius: 7px;
  background: #fff;
  padding: 9px;
  display: grid;
  grid-template-columns: minmax(120px, 0.35fr) minmax(0, 1fr) auto;
  gap: 10px;
  text-align: left;
  align-items: start;
  cursor: pointer;
}

.call-chain-step:hover,
.call-chain-step.is-current {
  border-color: var(--accent);
  background: #edfafa;
}

.call-chain-marker {
  font-size: 12px;
  font-weight: 700;
  color: var(--accent);
}

.call-chain-body {
  min-width: 0;
  display: grid;
  gap: 3px;
}

.call-chain-body strong,
.call-chain-body span {
  overflow-wrap: anywhere;
}

.call-media-block {
  border: 1px solid var(--line);
  border-radius: 7px;
  padding: 12px;
  margin-bottom: 12px;
  display: grid;
  gap: 10px;
  background: #fbfcfd;
}

.call-media-head {
  display: flex;
  align-items: baseline;
  justify-content: space-between;
  gap: 10px;
}

.call-media-head small,
.transcript-segment small,
.transcript-empty,
.call-audio-empty {
  color: var(--muted);
}

.call-media-meta {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 8px;
}

.call-audio {
  width: 100%;
  min-height: 40px;
}

.call-audio-empty {
  border: 1px dashed var(--line-strong);
  border-radius: 7px;
  padding: 10px;
  font-size: 13px;
}

.mentioned-phone-block {
  border: 1px solid var(--line);
  border-radius: 7px;
  padding: 10px;
  display: grid;
  gap: 8px;
  background: #fff;
}

.mentioned-phone-list {
  display: grid;
  gap: 8px;
}

.mentioned-phone-item {
  display: grid;
  gap: 2px;
}

.mentioned-phone-item small,
.mentioned-phone-item span {
  color: var(--muted);
}

.transcript-details {
  border-top: 1px solid var(--line);
  padding-top: 8px;
}

.transcript-details summary {
  cursor: pointer;
  font-weight: 700;
  font-size: 13px;
}

.transcript-dialog {
  margin-top: 8px;
  display: grid;
  gap: 8px;
  max-height: 280px;
  overflow: auto;
}

.transcript-segment {
  display: grid;
  gap: 3px;
  padding: 8px 10px;
  border-left: 3px solid var(--accent);
  background: #ffffff;
}

.transcript-segment p,
.transcript-text,
.transcript-empty {
  margin: 0;
  white-space: pre-wrap;
  line-height: 1.45;
  font-size: 13px;
}

.action-bar {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.timeline {
  max-height: 320px;
  overflow: auto;
  padding: 8px 0;
}

.timeline-item {
  padding: 10px 14px;
  border-bottom: 1px solid var(--line);
  display: grid;
  gap: 4px;
}

.timeline-item strong {
  font-size: 14px;
}

.followup-list {
  max-height: calc(100vh - 220px);
  overflow: auto;
}

.followup-item {
  display: grid;
  grid-template-columns: minmax(320px, 1fr) 112px auto;
  gap: 12px;
  align-items: start;
  padding: 12px 14px;
  border-bottom: 1px solid var(--line);
}

.followup-item:hover {
  background: var(--surface-soft);
}

.followup-main {
  min-width: 0;
  display: grid;
  gap: 6px;
}

.followup-title-row {
  display: flex;
  align-items: center;
  gap: 8px;
  justify-content: space-between;
}

.followup-tags {
  display: flex;
  flex-wrap: wrap;
  justify-content: flex-end;
  gap: 5px;
}

.followup-main p {
  margin: 0;
  color: #334155;
  line-height: 1.4;
}

.followup-main small {
  color: var(--muted);
}

.followup-main .sla-escalation {
  color: var(--danger);
  font-weight: 650;
}

.followup-edit {
  display: grid;
  grid-template-columns: minmax(120px, 1fr) 170px;
  gap: 8px;
}

.followup-edit-details {
  min-width: 0;
}

.followup-edit-details summary {
  min-height: 34px;
  border: 1px solid var(--line);
  border-radius: 7px;
  display: grid;
  place-items: center;
  color: var(--accent-dark);
  font-size: 13px;
  font-weight: 700;
  cursor: pointer;
}

.followup-edit-details[open] {
  grid-column: 1 / -1;
  border: 1px solid var(--line);
  border-radius: 8px;
  background: #fbfcfd;
  padding: 10px;
}

.followup-edit-details[open] summary {
  margin-bottom: 10px;
  background: #ffffff;
}

.followup-edit-wide {
  grid-column: span 2;
}

.followup-actions {
  display: flex;
  flex-wrap: wrap;
  justify-content: flex-end;
  gap: 6px;
}

.followup-actions .ghost-button,
.followup-actions .primary-button {
  min-height: 34px;
  padding: 6px 9px;
}

.followup-empty {
  padding: 22px 14px;
  color: var(--muted);
}

.audit-list {
  display: grid;
}

.audit-item {
  display: grid;
  grid-template-columns: minmax(320px, 1fr) auto;
  gap: 12px;
  align-items: start;
  padding: 12px 14px;
  border-bottom: 1px solid var(--line);
}

.audit-item:hover {
  background: var(--surface-soft);
}

.audit-main {
  min-width: 0;
  display: grid;
  gap: 6px;
}

.audit-title-row {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
}

.audit-main p {
  margin: 0;
  color: #334155;
  line-height: 1.4;
}

.audit-main small,
.audit-empty {
  color: var(--muted);
}

.audit-main pre {
  max-height: 160px;
  overflow: auto;
  margin: 6px 0 0;
  padding: 8px;
  border-radius: 7px;
  background: #eef3f7;
  color: #263442;
  font-size: 12px;
  white-space: pre-wrap;
  overflow-wrap: anywhere;
}

.audit-actions {
  display: flex;
  flex-wrap: wrap;
  justify-content: flex-end;
  gap: 6px;
}

.audit-empty {
  padding: 22px 14px;
}

dialog {
  border: 0;
  border-radius: var(--radius);
  padding: 0;
  width: min(560px, calc(100vw - 28px));
  box-shadow: 0 18px 60px rgba(15, 23, 42, 0.28);
}

dialog::backdrop {
  background: rgba(15, 23, 42, 0.42);
}

.dialog-card {
  padding: 0 0 14px;
}

.dialog-card > label,
.dialog-card .form-grid,
.dialog-actions {
  margin: 12px 14px 0;
}

.form-grid {
  display: grid;
  grid-template-columns: 1fr 120px;
  gap: 10px;
}

.dialog-actions {
  display: flex;
  justify-content: flex-end;
  gap: 8px;
}

.error {
  color: var(--danger);
}

.users-view {
  display: grid;
  gap: 14px;
}

.users-grid {
  display: grid;
  grid-template-columns: minmax(340px, 0.9fr) minmax(380px, 1.1fr);
  gap: 14px;
  align-items: start;
}

.users-side {
  display: grid;
  gap: 14px;
}

.users-list {
  display: grid;
}

.user-row {
  width: 100%;
  border: 0;
  border-bottom: 1px solid var(--line);
  background: transparent;
  color: inherit;
  padding: 14px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  text-align: left;
}

.user-row:hover,
.user-row.is-active {
  background: #f2fbfa;
}

.user-row.is-active {
  box-shadow: inset 3px 0 0 var(--accent);
}

.user-row-main,
.user-row-side {
  display: grid;
  gap: 4px;
}

.user-row-side {
  justify-items: end;
}

.user-row small,
.user-editor p,
.user-editor-meta span {
  color: var(--muted);
}

.users-form {
  display: grid;
  gap: 12px;
}

.users-form-block {
  padding: 14px;
}

.users-form-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.user-editor {
  display: grid;
  gap: 14px;
  padding: 14px;
}

.user-editor-head {
  display: flex;
  align-items: start;
  justify-content: space-between;
  gap: 12px;
}

.user-editor-head h3 {
  font-size: 22px;
  margin-bottom: 4px;
}

.user-editor-meta {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 10px;
}

.user-editor-meta > div {
  border: 1px solid var(--line);
  border-radius: 8px;
  background: #fbfcfd;
  padding: 12px;
  display: grid;
  gap: 6px;
}

.user-editor-meta strong {
  font-size: 14px;
}

.issued-password-card {
  border: 1px solid #b7e4cf;
  border-radius: 8px;
  background: #f1fbf5;
  padding: 12px;
  display: grid;
  gap: 10px;
}

.issued-password-head,
.issued-password-body {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
}

.issued-password-head {
  align-items: start;
}

.issued-password-head small {
  color: var(--muted);
  display: block;
  margin-top: 4px;
}

.issued-password-body code {
  flex: 1;
  min-width: 0;
  overflow-wrap: anywhere;
  border: 1px dashed #9bd2b4;
  border-radius: 7px;
  background: #ffffff;
  padding: 10px 12px;
  font-size: 14px;
}

@media (max-width: 1180px) {
  .app-shell {
    grid-template-columns: 1fr;
  }

  .sidebar {
    display: block;
  }

  .filters-panel {
    margin-top: 14px;
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }

  .metrics-grid {
    grid-template-columns: repeat(3, 1fr);
  }

  .followup-filter-grid,
  .followup-item,
  .audit-filter-grid,
  .audit-item {
    grid-template-columns: 1fr;
  }

  .queue-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .workspace-review-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .workspace-grid,
  .entity-card-grid,
  .timeline-grid,
  .customer360-grid,
  .users-grid,
  .problems-command,
  .problem-workspace,
  .problem-linked-grid,
  .service-case-workspace,
  .order-exception-workspace,
  .problem-brief-stack,
  .problem-brief-facts,
  .case-checklist,
  .case-action-summary,
  .insight-grid,
  .insight-bottom-grid,
  .overview-grid,
  .overview-bottom-grid,
  .call-hero-card,
  .service-item {
    grid-template-columns: 1fr;
  }

  .workspace-grid {
    height: auto;
  }

  .call-list {
    max-height: 520px;
  }

  .service-filter-grid {
    grid-template-columns: 1fr;
  }

  .service-case-detail-panel,
  .problem-detail-panel {
    position: static;
  }

  .incident-filter-bar {
    align-items: stretch;
  }

  .problem-list.is-board {
    grid-template-columns: repeat(2, minmax(240px, 1fr));
  }

  .case-action-summary > div:first-child {
    grid-column: auto;
  }

  .user-editor-meta {
    grid-template-columns: 1fr;
  }

  .issued-password-head,
  .issued-password-body {
    flex-direction: column;
    align-items: stretch;
  }
}

@media (max-width: 720px) {
  .main,
  .sidebar {
    padding: 12px;
  }

  .workspace-review-grid {
    grid-template-columns: 1fr;
  }

  .workspace-review-context {
    flex-direction: column;
    align-items: flex-start;
  }

  .workspace-review-context-side {
    justify-items: start;
    text-align: left;
    white-space: normal;
  }

  .filters-panel,
  .metrics-grid,
  .search-row,
  .customer360-search-row,
  .queue-grid,
  .followup-edit,
  .followup-edit-wide,
  .entity-fields,
  .erp-profile-grid,
  .relationship-metrics,
  .detail-grid,
  .call-hero-side,
  .call-chain-step,
  .call-media-meta,
  .case-workflow-grid,
  .case-workflow-wide,
  .order-exception-workflow,
  .recovery-checklist,
  .order-exception-wide,
  .order-exception-save-status,
  .problem-brief-stack,
  .problem-brief-facts,
  .problem-linked-grid,
  .case-context-grid,
  .case-context-fields,
  .case-timeline-grid,
  .case-action-summary,
  .problems-command,
  .problem-workspace,
  .customer360-grid,
  .users-grid,
  .insight-list-row,
  .overview-risk-row {
    grid-template-columns: 1fr;
  }

  .incident-queue-grid {
    grid-template-columns: 1fr 1fr;
  }

  .problem-list.is-board {
    grid-template-columns: 1fr;
  }

  .problem-brief-head {
    flex-direction: column;
  }

  .problems-command-actions {
    justify-content: flex-start;
  }

  .case-action-summary > div:first-child {
    grid-column: auto;
  }

  .call-row {
    grid-template-columns: 1fr;
  }

  .topbar {
    align-items: flex-start;
    flex-direction: column;
  }

  .case-workflow-wide {
    grid-column: auto;
  }

  .order-exception-wide,
  .order-exception-save-status {
    grid-column: auto;
  }
}